Bridging the Communication Gap to #doDifferent
In South Africa, where over 400,000 individuals rely on sign language as their primary mode of communication, one emergency medical services provider is aiming to #doDifferent by leading the way in communication inclusivity.
Recognizing the challenges faced by deaf, hearing- and speech-impaired individuals in accessing emergency services, ER24 partnered with Vodacom to introduce the National Relay Service (NRS), the first-of-its-kind 112 Emergency Services App. This groundbreaking service provides a vital lifeline for those who cannot make traditional voice calls.
Through the NRS, individuals can connect with ER24's Emergency Resource Officers via video call, where a qualified South African Sign Language Interpreter (SASLI) serves as an intermediary, relaying information between the caller and the ER24 team. The SASLI effectively bridges the communication gap, ensuring that the caller's needs are understood and addressed promptly.
Further expanding its commitment to inclusivity, ER24 launched the groundbreaking 112 Emergency Services App, specifically designed for deaf, hearing- and speech-impaired individuals. This revolutionary app empowers users to request emergency assistance directly from their smartphones, utilizing a text-based chat function for those who rely on sign language and a voice call function for those who can communicate verbally.
Registering for the 112 Emergency Services App is a simple process. Vodacom customers simply download the app from the Google Play Store or Apple's App Store and provide their personal information, including their name, cell phone number, physical address, next-of-kin, and disability details. The app ensures complete data confidentiality, adhering strictly to the Protection of Personal Information (POPI) Act.
ER24's National Relay Service and the 112 Emergency Services App are testaments to the organization's unwavering commitment to inclusivity and accessibility. By breaking down communication barriers, ER24 is ensuring that deaf, hearing- and speech-impaired individuals in South Africa have equal access to emergency medical services, empowering them to seek help whenever they need it.
